This Refund Policy explains our approach to handling refund requests for paid sales promotion packages on Bantu Soko. By purchasing any promotional package, you agree to the terms below.

1. No General Refunds

All fees paid for promotional or advertising packages are final and non-refundable, except in the limited circumstances described in Section 2 below.

2. Refund Exceptions

• Technical Issues: If persistent technical problems on our platform materially prevent you from using your purchased package, you may request a refund.
• Unauthorized Charges: If you believe a charge was applied in error or without authorization, notify us immediately so we can investigate.

3. Irreversible Transactions

The following are not eligible for refunds under any circumstances:

• Change of mind or decision to no longer use the services
• Services already rendered or package benefits already consumed

4. How to Request a Refund

• Contact Support: Email our merchant support team at support@bantu.tz with your account details and a description of the issue.
• Investigation: We will review your request and may ask for additional information to assess eligibility.
• Resolution: If approved, we will issue a refund within 14 business days using the original payment method.

5. Policy Updates

We may update this Refund Policy at any time. Material changes will be communicated via email or posted on our platform, and will take effect upon posting.

By purchasing promotional packages on Bantu Soko, you acknowledge that you have read, understood, and agree to this Refund Policy.